سياسة الاستبدال والإسترجاع

At Let's Party, we are committed to your satisfaction and strive to provide an enjoyable and safe shopping experience. Therefore, we clarify our approved return and exchange policy in accordance with the regulations of the Saudi Ministry of Commerce: First: Conditions for exchange and return You can request an exchange or return within only 24 hours of receiving the order. This applies only to orders within the Kingdom of Saudi Arabia. Return or exchange is only available if the product arrives damaged or not matching the specifications. The product must be in its original condition, unused, with all packaging and accessories, and with the original tags and stickers intact. Products not eligible for return or exchange: Inflated products (such as balloons or air decorations). Natural flowers (due to their perishable and changeable nature). Customized products (such as sculptures, custom-designed boxes, and seasonal special products). Shipping fees: The customer does not bear shipping costs in the following cases: Receiving a different product than requested. Clear damage caused by shipping. The customer bears shipping costs if requesting an exchange due to: Incorrect product choice or wanting to change it after order confirmation. How to request an exchange or return: Please send the following information via WhatsApp to the number: +966 [insert store number] Mobile number Full name Order number Product name Reason for exchange or return Photos showing the condition of the product (if possible) Refunds: If the return conditions are met, the amount will be refunded within 1 – 10 working days, depending on the bank and payment method. The refund will be made using the same original payment method only. Order value cannot be refunded if the customer changes their mind after purchase, unless we are notified at least 24 hours before the order preparation. Order cancellations: Orders that have not yet been prepared can be canceled before 24 hours of the delivery time. If the order is in delivery or has already been prepared, it cannot be canceled. Orders for products like cakes or customized gifts cannot be canceled after confirmation of execution. ⚠️ Important notes: Products relying on flowers are affected by seasonal availability, and their shape or color may vary depending on natural supply. If there is an issue with the order, please contact us within 8 hours of receiving the product, explaining the problem and providing a photo if possible. The store has the right to replace the damaged product with a similar product or issue a credit of the same value inside your store wallet. We are happy to communicate with you for any inquiries or feedback via WhatsApp or our contact channels. Thank you for choosing Let's Party – where happy moments begin!